Job Purpose
To generate qualified leads, close property sales, and build long-term client relationships through high-volume outbound and inbound telesales engagements while promoting Nyota Njema Real Estate projects and investment opportunities.
Duties and Responsibilities
- Conduct high-volume outbound calls to prospective clients to generate property inquiries, site visits, and sales conversions.
- Professionally handle inbound calls, online inquiries, and lead follow-ups to maximize conversion rates.
- Qualify leads by understanding client budgets, preferred locations, property type, and investment objectives.
- Present, promote, and sell Nyota Njema real estate projects clearly and persuasively over the phone and digital platforms.
- Share accurate property details, pricing, payment plans, and availability with prospective clients.
- Prepare and follow up on quotations, offers, and booking confirmations to close sales.
- Consistently meet or exceed daily, weekly, and monthly sales targets and KPIs.
- Maintain accurate records of calls, leads, site visits, and closed deals in the CRM system.
- Build and nurture strong relationships with clients to encourage referrals and repeat investments.
- Upsell and cross-sell additional property options and value-added services where applicable.
- Handle client objections, concerns, and feedback professionally, escalating when necessary.
- Coordinate closely with sales, marketing, finance, and legal teams to ensure smooth client onboarding and documentation.
- Follow up on dormant or inactive leads to revive interest and close opportunities.
- Prepare regular sales reports, pipeline updates, and market feedback for management.
- Stay updated on company projects, pricing, promotions, and real estate market trends.
- Adhere to company policies, ethical selling standards, and compliance requirements at all times.
Key Skills, Requirements, and Qualifications
- Diploma or Degree in Sales, Marketing, Business, Real Estate, or related field.
- Minimum of 2–3 years’ experience in telesales, preferably in real estate, insurance, banking, FMCG, or service-based industries.
- Proven ability to meet or exceed sales targets.
- Excellent phone-based selling, negotiation, and closing skills.
- Strong communication and relationship management skills.
- Experience handling both inbound and outbound sales calls.
- Ability to work independently, remotely, and under minimal supervision.
- Proficiency in CRM systems and Microsoft Office tools.
- High level of integrity, professionalism, and customer focus.
Reporting To: Sales Manager / Business Development Manager