{"id":19,"date":"2026-01-27T04:38:37","date_gmt":"2026-01-27T04:38:37","guid":{"rendered":"https:\/\/jobconnect.co.ke\/?p=19"},"modified":"2026-02-24T20:08:52","modified_gmt":"2026-02-24T20:08:52","slug":"client-relations-officer-cro-at-people-foco","status":"publish","type":"post","link":"https:\/\/jobconnect.co.ke\/index.php\/2026\/01\/27\/client-relations-officer-cro-at-people-foco\/","title":{"rendered":"Client Relations Officer (CRO) at People FOCO"},"content":{"rendered":"\n<p><strong>Role Purpose<\/strong><\/p>\n\n\n\n<p>Our client is a&nbsp;<strong>well-established professional services firm<\/strong>&nbsp;providing accounting, audit, tax, and advisory services to a diverse client base. The firm is seeking a&nbsp;<strong>Client Relations Officer (CRO)<\/strong>&nbsp;to serve as the key link between clients and internal service teams, ensuring excellent client experience, clear communication, and smooth coordination of engagements.&nbsp;The Client Relations Officer will be the primary link between clients and the firm, ensuring excellent client experience, timely communication, and smooth coordination of accounting, tax, and audit engagements.<\/p>\n\n\n\n<p><strong>Key Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Act as the\u00a0<strong>first point of contact<\/strong>\u00a0for clients (emails, calls, meetings)<\/li>\n\n\n\n<li>Coordinate client onboarding and engagement documentation<\/li>\n\n\n\n<li>Follow up on client requests for documents and approvals<\/li>\n\n\n\n<li>Track engagement progress and client deliverables<\/li>\n\n\n\n<li>Support proposal preparation, invoicing, and follow-ups<\/li>\n\n\n\n<li>Maintain client records and CRM updates<\/li>\n\n\n\n<li>Support partners and team leads in client communications<\/li>\n\n\n\n<li>Uphold professionalism, confidentiality, and service excellence<\/li>\n<\/ul>\n\n\n\n<p><strong>Qualifications &amp; Skills<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Degree in Business Administration, Accounting, or related field<\/li>\n\n\n\n<li>Experience in a\u00a0<strong>professional services or accounting firm<\/strong>\u00a0is an added advantage<\/li>\n\n\n\n<li>Strong communication and interpersonal skills<\/li>\n\n\n\n<li>High level of organization and attention to detail<\/li>\n\n\n\n<li>Ability to manage multiple clients and deadlines<\/li>\n\n\n\n<li>Proficiency in MS Office and Microsoft\u00a0<\/li>\n\n\n\n<li>Warm, kind, and solution-oriented personality<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Role Purpose Our client is a&nbsp;well-established professional services firm&nbsp;providing accounting, audit, tax, and advisory services to a diverse client base. The firm is seeking a&nbsp;Client Relations Officer (CRO)&nbsp;to serve as the key link between clients and internal service teams, ensuring excellent client experience, clear communication, and smooth coordination of engagements.&nbsp;The Client Relations Officer will be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-19","post","type-post","status-publish","format-standard","hentry","category-customer-service-jobs"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobconnect.co.ke\/index.php\/wp-json\/wp\/v2\/posts\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobconnect.co.ke\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobconnect.co.ke\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobconnect.co.ke\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobconnect.co.ke\/index.php\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":1,"href":"https:\/\/jobconnect.co.ke\/index.php\/wp-json\/wp\/v2\/posts\/19\/revisions"}],"predecessor-version":[{"id":22,"href":"https:\/\/jobconnect.co.ke\/index.php\/wp-json\/wp\/v2\/posts\/19\/revisions\/22"}],"wp:attachment":[{"href":"https:\/\/jobconnect.co.ke\/index.php\/wp-json\/wp\/v2\/media?parent=19"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobconnect.co.ke\/index.php\/wp-json\/wp\/v2\/categories?post=19"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobconnect.co.ke\/index.php\/wp-json\/wp\/v2\/tags?post=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}